Jonathan was fantastic. I called with a " culinary emergency" . I had a client call on Friday for an over the top dinner party for Monday. I called a number of rental agencies which three days later, still have not returned my call. I could not buy china and glasswear delivered in time for the party. Jonathan answered the phone around 1 on Sunday and everything was delivered to the house by 3 on Monday. So very happy and I would definately reccomend them. He's my hero, thank you.
Long story short, this is a really solid company run by a great group of people, with quality workers who did their best even after running into issues along the way. I would absolutely recommend them to anyone for all kinds of party needs (and they have all kinds of solutions if you are unsure of what you might want or need, so definitely ask!)Long story long, I originally contacted IRentEverything to get a quote on a tent rental for my wedding. After a few conversations, I found it would be best to use them for the majority of my rentals - tables, chairs, tent, heaters (planning for a wedding in December and wanted to be prepared for Florida's possible cold).Dawn worked really well with accommodating my changes, additions and advising me on what would work for what I was planning (and perhaps there were other employees behind the scenes whose names I didn't get since the majority of my communication was via email).On the final weeks leading up, I was trying to coordinate my setup party and other vendors arrival times with the arrival of the rentals. This turned out to be a bit more difficult but I understand that every company works differently and schedules are tough, especially in the holiday season. I did finally receive an arrival window three days prior to the delivery date, to which I was able to ensure everything would go smoothly with all parties involved on the day of. I even got a confirmation text the morning before the delivery date with a similar arrival window (was originally told 9-10am, then texted that it was 8-10am, but same difference to me).Delivery date comes, I'm at the location early, 7:45 to make sure someone is there to greet them and show them where the tent is going. My setup party arrives around 8am. And then we wait. and wait. and wait. And finally, its 10am, but I have not heard anything, so I finally reach out to the same person who texted me, and call in to the office as well. I was told that the crew encountered a delay due to truck issues and had to get another truck, transload, and is on the way, with a new arrival window of 11-11:30. Okay. I work for a trucking company, I understand this happens too, it's unfortunate but it is in the process of being solved and nothing I can do in the meantime to change things. 11:30 comes and goes, the crew I think finally arrives around 12:30, and gets to work.All of the late arrival aside, the crew worked hard, and did their best to get everything up in a timely fashion. It did push back our setup process, as well as our rehearsal, but they showed up with everything that was ordered (though since it was so hot we decided to just have them not leave the heaters - they would have been useless and taken up unnecessary space). It did delay one of my other vendors from their setup window which I incurred a late setup fee for, but irenteverything rectified that with me following the event.My only constructive criticism would be to have your drivers or someone from the crew or office reach out if there is any type of delay. Planning any kind of event is a lot of work, but being in the dark when it comes to delivery is a stress that can easily be prevented, even with a simple text. Otherwise very nice job, great company, and 100% would recommend!
03:28 24 Nov 21
Highly recommend. Called them for my daughters wedding which was non stop rain and they should up the next day with a bunch of tents and set up throughout the night in time for the wedding. Could not have asked for better service.
02:44 12 Nov 21
The best company for rent
15:06 09 Oct 21
Cody & the Employees of I Rent Everything quickly unloaded my 48ft Flatbed Trailer after driving straight down out of Atlanta, GA .. Which I had picked up that Tent Frame System Load in Louisville, KY .. Thank You Cody & Gentlemen